Help Centre
Gain insights into frequently asked questions about trade accounts, payment options, and finance.
Can't find the answers you're looking for? No problem! Contact our friendly team or call 01327 552077, and we'll be more than happy to help, guide you in the right direction, and answer any questions you have.
Do you offer Credit or PAYG trade accounts?
Both types of trade accounts are available: credit accounts and pay-as-you-go accounts. Credit accounts and limits are subject to credit assessments, which are conducted on a case-by-case basis. All credit accounts come with a payment term of thirty (30) days (EOM) the end of the month.
Payment is required for pay-as-you-go trade accounts before testing and work starts.
How do I open a trade account?
We do not open trade accounts in the traditional manner. Trade accounts are opened based on a quotation for testing work or construction projects. If you decide to proceed with The Omega Group, you will receive a secure, unique account opening link along with your quote.
Completing our trade account application takes 2 to 5 minutes. Our accounts department conducts thorough checks on Directors and Companies and usually opens trade accounts on the same day they are applied for.
Can I make the payment via Bank Transfer?
Yes, you can use BACS or CHAPS as your payment method. The latest bank details, including the sort code and account number, can be found at the bottom of your invoice.
Please state your invoice number as the reference and send remittance to csteam@theomegagroup.co.uk
Can I make the payment using a credit or debit card?
Yes, you can make payments up to 500 GBP. Payments are processed securely through Stripe, and a processing fee of two percent (2.0%) will apply. Please call us on 01327 552077 to make payment by card.
Who do I contact for accounts-related queries?
Please get in touch with our friendly accounts team for quotes, invoices, credit notes, or purchase/supplier ledger inquiries.
You can contact us using our contact form, by emailing csteam@theomegagroup.co.uk, or by calling 01327 552077. Please ensure that all invoice-related questions are submitted within fourteen (14) days from the invoice date.