Privacy Policy

Information we collect

We will collect and process the following personal information about you:

• Name;
• Job title;
• Email address;
• Mobile telephone number;
• Landline telephone number;
• Business name;
• Business address;
• Registered company number;
• IP address;
• Internet browser;
• Geo-location.

How we use your information

We will collect and process the following personal information about you:

• Marketing and promotion;
• Client testimonials and feedback;
• Quotations and estimates;
• Enforcement of Terms and Conditions;
• Processing online payments;
• Client support;
• Administrative reasons;
• Targeted advertising;
• Website protection.

We will always seek your consent before using your information for any purpose other than the one(s) you initially granted. Your information will be utilised solely for the purpose(s) you granted consent to unless we are legally obligated to use it otherwise.

How we share your information

We will not share your personal information with any third party without your consent, except in limited circumstances as explained below:

Analytics and Metrics

We require third parties to use transferred personal information solely for the intended purpose and retain it only for as long as necessary to fulfil the purpose.

We may also disclose your personal information for the following:

• To comply with applicable law, regulation, court order or other legal process;
• To enforce your agreements with us, including this Privacy Policy;
• To respond to claims that your use of the Service violates any third-party rights.

If the Service or our company is merged or acquired with another company, your information will be one of the assets transferred to the new owner.

Retention of Your Information

We will keep your personal information for 90 days to 6 years after you terminate your account, or as long as we require it to fulfil the purposes for which it was collected, as outlined in this Privacy Policy. In some cases, we may need to retain specific information for extended periods, such as record-keeping or reporting, as required by law, or for other legitimate reasons, such as enforcing legal rights or preventing fraud. However, any anonymous information or aggregate data that does not identify you directly or indirectly may be kept indefinitely.

Your Rights

Depending on the applicable law, you may have certain rights regarding your data. These rights may include the right to access and correct or delete your personal information, receive a copy of your data, restrict or object to the processing of your information, request us to transfer your data to another entity, withdraw your consent for processing your data, and the right to file a complaint with a relevant statutory authority. Other rights may also apply under applicable laws.

To exercise your rights, send a written request to csteam@theomegagroup.co.uk. We will respond to your request in accordance with the law.

You can stop receiving marketing communications or opt out of profiling by sending a written request to csteam@theomegagroup.co.uk.

Please be aware that if you refuse to let us collect or process the necessary personal information or revoke your permission to use your personal information for the intended purposes, you may not be able to access or utilise the services you requested.

Cookies, etc

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. You can read about our Physical and Cyber Security; However, given the inherent risks, we cannot guarantee absolute security, and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Third-Party Links and Use Of Your Information

Our Service may contain links to other websites that we do not operate. This Privacy Policy does not address any third parties' privacy policy and other practices, including any third party operating any website or Service that may be accessible via a link on the Service. We strongly advise you to review every site's privacy policy. We have no control over and assume no responsibility for any third-party sites or services' content, privacy policies or practices.

Grievance / Data Protection Officer

Suppose you have any queries or concerns about the processing of your information that is available with us. In that case, you may email our Grievance Officer at The Omega Group (Operations) Limited.

Email csteam@theomegagroup.co.uk. We will address your concerns in accordance with applicable law.